Privacy Policy

1. Introduction

Haruspex ("we," "our," or "us") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect information when you use our property rental services in Singapore.

We operate in accordance with Singapore's Personal Data Protection Act 2012 (PDPA) and related regulations. This policy applies to all personal data we collect through our website, services, and client interactions.

For questions about this Privacy Policy, contact us at [email protected]

2. Data Collection

We collect personal data through various channels during your engagement with our services.

Information You Provide Directly

• Name, email address, and phone number when you submit inquiries or contact forms
• Property preferences and requirements during consultations
• Financial information necessary for lease applications
• Employment details when relevant to tenancy applications
• Feedback and communications you send to us

Information Collected Automatically

• Website usage data through cookies and analytics tools
• IP address, browser type, and device information
• Pages visited and time spent on our website
• Referral sources and navigation patterns

Legal Basis for Processing

We process your personal data based on:

• Your consent for marketing communications and optional data collection
• Contractual necessity for service delivery
• Legitimate business interests in improving our services
• Legal obligations under Singapore law

3. Data Usage

We use collected personal data for the following purposes:

Service Delivery

• Processing property rental inquiries and applications
• Coordinating property viewings and consultations
• Conducting lease reviews and negotiations
• Managing ongoing tenancy support services
• Communicating about properties matching your requirements

Business Operations

• Maintaining client records and service history
• Analyzing service performance and client satisfaction
• Improving website functionality and user experience
• Conducting market research and service development

Communications

• Responding to inquiries and support requests
• Sending service updates and important notifications
• Marketing communications (with your consent)
• Market updates and property notifications

4. Data Sharing and Third Parties

We may share your personal data with third parties under specific circumstances:

Service Providers

• Property owners and their representatives for tenancy applications
• Legal professionals for lease reviews and advisory services
• IT service providers for website hosting and email services
• Analytics providers to improve website performance

Legal Requirements

We may disclose your information when required by Singapore law, court order, or government authority. This includes compliance with regulatory investigations and legal proceedings.

Business Transfers

In the event of a merger, acquisition, or sale of our business, client data may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

5. Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal data:

Security Measures

• Encryption of data in transit using SSL/TLS protocols
• Secure storage systems with access controls
• Regular security audits and vulnerability assessments
• Staff training on data protection practices
• Incident response procedures for data breaches

Data Retention

We retain personal data for the following periods:

• Active client records: Duration of service engagement plus 7 years for legal compliance
• Inquiry records: 2 years from last contact
• Marketing consent records: Until consent is withdrawn
• Website analytics: 26 months

After retention periods expire, data is securely deleted or anonymized.

6. Cookies and Tracking

Our website uses cookies and similar technologies. For detailed information, please review our Cookie Policy.

Types of Cookies

• Essential cookies for website functionality
• Analytics cookies to understand website usage
• Marketing cookies for targeted communications (with consent)
• Preference cookies to remember your settings

You can manage cookie preferences through your browser settings or our cookie consent tool.

7. Your Rights

Under Singapore's PDPA, you have the following rights regarding your personal data:

Access Rights

You may request access to the personal data we hold about you. We will provide this information within 30 days of your request, subject to verification of your identity.

Correction Rights

You may request correction of inaccurate or incomplete personal data. We will update your information within a reasonable timeframe.

Withdrawal of Consent

You may withdraw consent for marketing communications or optional data processing at any time. This will not affect the lawfulness of processing based on consent before withdrawal.

Objection and Restriction

You may object to processing based on legitimate interests or request restriction of processing under certain circumstances.

Exercising Your Rights

To exercise any of these rights, contact us at [email protected] with:

• Your full name and contact information
• Description of your request
• Proof of identity (for security purposes)

8. Marketing Communications

We may send marketing communications about our services, market updates, and property opportunities if you have provided consent.

Opt-Out Options

• Click the unsubscribe link in any marketing email
• Contact us at [email protected]
• Update your preferences in your client dashboard (if applicable)

Even if you opt out of marketing communications, we will still send essential service-related notifications.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from minors. If we become aware that we have collected data from someone under 18, we will delete it promptly.

10. International Data Transfers

Your personal data is primarily stored and processed in Singapore. If we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by relevant authorities
• Transfers to countries with adequate data protection levels
• Your explicit consent for the transfer

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Changes will be posted on this page with an updated "Last Updated" date.

Significant changes will be communicated via email to active clients. Continued use of our services after changes indicates acceptance of the updated policy.

12. Complaints and Supervisory Authority

If you have concerns about our data handling practices, please contact us first at [email protected]. We will investigate and respond to your concern promptly.

If you remain unsatisfied, you have the right to lodge a complaint with Singapore's Personal Data Protection Commission (PDPC) at:

• Personal Data Protection Commission
• 10 Pasir Panjang Road, #03-01 Mapletree Business City
• Singapore 117438
• Website: www.pdpc.gov.sg

13. Contact Information

For questions, requests, or concerns about this Privacy Policy or our data practices, contact: